Loyalance · Legal information
Refund Policy
This policy explains how to request and process a refund for payments made for the Loyalance service.
Last updated: 8 September 2026
1. Request window
You may request a refund within 14 calendar days of purchase by emailing info@loyalance.com or through Paddle buyer support. Include the account email, Paddle transaction or invoice ID and the reason for the request.
2. Eligible cases
We provide refunds for a confirmed duplicate charge, unauthorized transaction, failure to provide access to the purchased service, or a material technical defect that we cannot remedy. A change-of-mind request may be declined after substantial use of the service; mandatory consumer rights under applicable law remain unaffected.
3. Trials and renewals
No refund is due where no payment was collected during a free trial. Automatic renewal applies only when disclosed and accepted at checkout. Contact us promptly after discovering an unexpected renewal or incorrect plan.
4. Review and payment
We normally review a request within 5 business days and may ask for more information. Paddle sends an approved refund to the original payment method. Depending on the bank or card network, it may take another 5–10 business days to appear.
5. Partial refunds
Where part of the service has been delivered, a partial refund may be offered when permitted by law and the nature of the transaction. For promotions, discounts or currency conversion, the refund is based on the amount actually processed.
6. Chargebacks and contact
Contacting info@loyalance.com first usually lets us investigate faster. This does not limit your right to raise a dispute with your bank. For payment questions, contact info@loyalance.com or +994515305069.